FAQs
1. What types of teas do you offer?
We specialize in premium loose leaf teas, including black, green, rooibos, herbal, fruit, and flavoured blends. Every tea is carefully curated for flavour, aroma, and freshness.
2. Do you sell tea bags?
No. Tea Garden only offers loose leaf teas. We recommend using an infuser, strainer, or teapot to enjoy the full flavour and aroma of each premium blend.
3. Are your teas natural and caffeine-free options available?
Yes! Many of our teas are naturally caffeine-free, like herbal and fruit blends. All our ingredients are high-quality and carefully sourced.
4. How should I store my tea?
To maintain freshness, store your tea in a cool, dry place away from light, moisture, and strong odors. Keep it in an airtight container for best results.
5. How do I brew your teas?
- Hot Brew: Use 1–1½ tsp per 8 oz (237 mL) of water at the temperature specified for your tea (usually 80–100°C). Steep 2–7 minutes depending on the blend.
- Cold Brew: Use 1½–2 tsp per 8 oz of cold water and steep in the fridge overnight.
Detailed brewing instructions are included on every product page.
6. How long will my order take to arrive?
Orders typically ship within 3–5 business days. Delivery times may vary depending on your location. We proudly offer free shipping within Canada.
7. How much does shipping cost?
Shipping costs are calculated at checkout. Free shipping is available for all orders within Canada.
8. Are your ingredients ethically sourced?
Absolutely. All our teas are carefully sourced from trusted gardens worldwide, including India, Sri Lanka, Japan, China, South Africa, and Europe, supporting ethical and sustainable practices.
9. Do you offer customer support if I have questions about brewing or flavours?
Yes! Our team understands our teas inside and out. Reach out to support@teagardenco.ca for any questions, we’re here to help.
10. How long do your teas stay fresh?
For best flavour, our teas are best consumed within two years of opening. Proper storage in a cool, dry place helps maintain aroma and freshness.
11. Can I order your teas outside of Canada?
Currently, our free shipping and primary focus is on the Canadian market, but we are exploring options for international shipping. Contact us for inquiries.
12. Why choose Tea Garden?
We offer premium loose leaf teas at approachable prices, ethically sourced ingredients, carefully curated blends, and friendly, reliable service. Every cup is a moment of luxury, freshness, and flavour.